Refund policy

Our guarantee

We want you to be happy with what you bought. If this is your first order with us and the product is not right for your skin, tell us within 30 days and we will refund you, even if you have already opened it. You do not need to send it back.

Returns

We accept returns on unopened, unused items in their original packaging within 30 days of delivery. Skincare that has been opened cannot be resold, so opened items are covered by the guarantee above rather than by a standard return.

How to start a return

Email us at betty.lin@botanicalbeautyskin.com before sending anything back. We will confirm the return and tell you how to send it. Anything mailed back without contacting us first cannot be accepted.

Where to send it

Botanical Beauty, Inc.
P.O. Box 900533
Sandy, UT 84090

Please send returns by USPS. Our return address is a P.O. Box, and UPS and FedEx cannot deliver to P.O. Boxes, so a package sent with either of those will not reach us. Return postage is paid by you on a standard return. On the first-order guarantee there is nothing to send back, so there is no postage to pay.

Damaged or wrong items

Check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us right away and we will fix it.

Refunds

Once we have your return we will email you either way. If it is approved, the refund goes back to your original payment method. Your bank or card company can take a few more days to post it.